These SMS Terms govern the text messaging program operated by Roll In Host LLC ("Roll In Host," "we," "our," or "us") in connection with our RV park and campground booking platform. By providing your mobile phone number and consenting to receive text messages from us, you agree to these SMS Terms.
1. Program Description
The Roll In Host SMS program ("Program") sends transactional and operational text messages to guests who book stays at RV parks and campgrounds using our booking platform, and to park owners and managers who use our software to operate their parks.
2. Types of Messages
By opting in, you may receive the following types of text messages:
- Booking confirmations
- Check-in and check-out confirmations and reminders
- Pre-arrival information (gate codes, space numbers, directions)
- Severe weather alerts affecting the park where you have a booking
- Review request after your stay
- Park owner notifications regarding new applications, bookings, or operational events (for park owners and managers only)
- Service-related notifications regarding your booking
This is not a marketing or promotional Program. We do not send promotional, sales, or advertising messages.
3. Message Frequency
Message frequency varies based on your activity and the length of your stay. On average, guests receive 3 to 5 messages per booking. Additional messages may be sent in connection with severe weather alerts or operational events affecting your stay. Park owners may receive additional operational messages based on the activity at their park.
4. Message and Data Rates
Message and data rates may apply. Roll In Host does not charge you for receiving text messages, but your mobile carrier may charge you for sending or receiving messages, depending on your wireless plan. Check with your wireless provider for details.
5. How to Opt In
You can opt in to receive text messages from Roll In Host by checking the SMS consent box and providing your mobile number when making a booking on a Roll In Host-powered booking page, or when registering as a park owner. Your opt-in is voluntary and is not required to use our booking services.
6. How to Opt Out
You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send the message STOP, we will send you a message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time and we will start sending messages to you again.
7. How to Get Help
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can contact us directly at support@rollinhost.com.
8. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Roll In Host is not responsible for any delays, failures, or errors in message delivery resulting from carrier-related issues, network outages, or device-related issues.
9. Supported Carriers
The Program is available through major U.S. wireless carriers, including but not limited to AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket, and Virgin Mobile USA. Smaller and regional carriers may also support the Program.
10. Privacy
Your mobile phone number and SMS message data are handled in accordance with our Privacy Policy. We do not share or sell your mobile phone number to third parties for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All data sharing is limited to what is necessary to operate the Program and provide our booking services, including sharing with the RV park or campground you booked with.
11. Eligibility
You must be at least 18 years of age and a legal resident of the United States to participate in the Program. By opting in, you confirm that you are the account holder for the mobile number provided, or that you have permission from the account holder to opt in.
12. Changes to These Terms
Roll In Host reserves the right to modify or terminate the Program at any time. Changes to these SMS Terms will be posted on this page with an updated effective date. Continued participation in the Program after changes are posted constitutes acceptance of the revised Terms.
13. Contact
For questions about the SMS program or these Terms:
- Email: support@rollinhost.com
- Mail: Roll In Host LLC, Sierra Vista, Arizona, USA