Short version: Monthly subscriptions can be cancelled anytime with no penalty. One-time setup and build fees are non-refundable once work begins. Guest booking refunds are set by each park and processed through Stripe.
1. Monthly Subscription Fees
Roll In Host monthly subscription fees ($99/month) are charged at the beginning of each billing period. You may cancel your subscription at any time through your dashboard or by emailing [email protected].
- Cancellations take effect at the end of the current billing period
- No partial refunds are issued for unused days in a billing period
- You will not be charged again after cancellation
- Your booking system will remain active until the end of the paid period
2. Add-On Features
Add-on features at $5/month each can be cancelled at any time. The same no-partial-refund policy applies. You retain access to the add-on until the end of the billing period.
3. One-Time Setup Fee ($250)
The integration and setup fee covers our time to configure your booking system, load your spaces, connect your Stripe account, configure your rates, and prepare your QR codes. This fee is:
- Non-refundable once setup work has commenced
- Refundable in full if we have not yet begun work and you cancel within 48 hours of payment
Note: Founding park operators have this fee waived entirely.
4. Site Rebuild Fee ($500)
The optional site rebuild fee covers custom website design and development. This fee is:
- 50% non-refundable once design work has begun
- Fully non-refundable once the site has been delivered
- Refundable in full if cancelled before any work has commenced
5. Guest Booking Refunds
Roll In Host is a technology platform. We process payments on behalf of RV park operators through Stripe. Guest booking refunds are:
- Governed by each individual park's cancellation policy
- The responsibility of the park operator, not Roll In Host
- Processed through Stripe by the park operator
If you are a guest seeking a refund for a booking, please contact the park directly. If you are unable to reach the park, contact us at [email protected] and we will assist in facilitating communication.
6. Disputes and Chargebacks
If you believe you have been incorrectly charged, please contact us at [email protected] before initiating a chargeback with your bank. We will work to resolve billing issues promptly. Chargebacks initiated without prior contact may result in account suspension.
7. Contact for Refund Requests
To request a refund or ask about your bill